Delivery information

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

Delivery Range

We deliver anywhere in the UK (United Kingdom) mainland.

Please Note: There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email info@thebijoustovecompany.co.uk or by phone 01423 209124.

Delivery Costs

  • Free shipping on all orders other than those detailed above

  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 24 hours Monday to Friday.

  • Last Order Time: 1pm (GMT)

  • Orders placed after 1pm may be processed the next business day.

  • Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

  • Estimated Delivery Times: 

    Delivery times vary on the brands as they will be delivered from different warehouses, see below:

     Brand No of Working Days
    Scandiflames 1-3
    Opus 3-5
    Gardeco 7-10
    Lifestyle 2-5
    Bronpi 3-4 weeks

  • Business Days: Deliveries occur Monday to Friday.

  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

If there is no one to receive the order on the scheduled delivery date, the goods may be returned to our warehouse, and we reserve the right to charge a redelivery fee.

If you change the delivery address after the goods have been dispatched to you, we reserve the right to pass on any additional charges from our carriers to redirect your delivery to you.

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

You will be required to sign for any deliveries so please arrange for someone to be available to receive the items. 

Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us either by email sales@thebijoustovecompany.co.uk or by phone 01423 209124.

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Change of Delivery Address

We deliver the goods to the address you specify in the order. You must be at the address to receive the delivery of your order, which is usually between 9am and 6pm Monday to Friday. We are not responsible for loss or damage if you instruct the delivery company to leave the goods unattended.

Heavy items

Some of our products are relatively heavy items, and you may be asked to assist the driver if you are able.

Report Shortages

We take care in shipping your orders but please notify us of any shortages in any Goods delivered within three days of delivery. We will either credit the value or replace such Goods.

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues immediately. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

For damaged or defective items please contact us at:

Risk

Goods supplied shall be at the Purchaser’s risk immediately upon delivery. The Company takes no responsibility for damages during unloading.

Terracotta & Cast Iron Goods

Terracotta goods sold may vary in size and appearance and we can't guarantee to supply the exact Goods as shown in sales literature as they are all hand-made and painted. The Company reserves the right to alter or improve any Goods without notice. Terracotta Goods are not guaranteed against frost damage or cracking. Cast iron Goods are not guaranteed against corrosion.

Specific Delivery Terms relating to Terracotta Goods

Please inspect the Goods on delivery and sign the delivery note accordingly. Signing the delivery note as “unchecked” will be deemed that the Goods are in acceptable condition. In case of transport damage or complaint, please contact us immediately by email giving details. We reserve the right to limit damage claims to a credit note for the value of the damaged Goods. 

If you don’t let us know within three working days, we’ll assume everything has arrived in good condition and as expected.

If any items are damaged, please keep them for inspection and don’t dispose of them unless we’ve agreed this with you first. After a credit has been issued, we may arrange collection of the damaged items where necessary, but this will be at our discretion.

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: www.thebijoustovecompany.co.uk

Company Name: J Moss Enterprises Ltd t/a The Bijou Stove Company

Company Number: 16835598

Address: 12 Station Parade, Harrogate, HG1 1UE

Email: info@thebijoustovecompany.co.uk

Phone: 01423 209124

Customer Service Opening Hours:

Monday - Friday: 10:00 AM to 8:00 PM

Saturday - Sunday: 10:00 AM to 6:00 PM

We will aim to respond to your request within 12 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.